A user-friendly application for student communication

The solution is a secure and user-friendly web platform called Blinkers. It enables students to communicate with CLB employees, request appointments, and access various educational resources.

The client 

The Centrum voor Leerlingenbegeleiding (CLB) is an institution that partners with every accredited school in Flanders (Belgium) to support students with learning, studying, and their psychological and social well-being. CLB centers play a key role in evaluating pupils and defining their level of learning disability. This is why it is crucial for them to have a way of communicating with students. 

  

Client Challenge    

The client uses a platform to communicate with students. However, because students are anonymous on this platform, CLB can’t track their chat history or follow up with them when necessary. 

Project goals

1. User-friendly

The solution needed to be user-friendly to encourage students to communicate with CLB workers actively

 

2. Security

We needed to prioritize security to ensure that student data and communications were protected

The solution

The final solution is a web platform called Blinkers accessed by students and CLB employees.

Students can use the platform to chat with CLB employees and request appointments. CLB employees can now view the chat history, get notifications about new messages, and schedule appointments. 

Features

Students profile 

Students can access their profiles through the students’ app where they can see general info about their education. Before applying to high schools they can complete orientational tests and see their results in-app. They can also access an overview of CLB services organized by theme and age group.

In-app chat 

Each student inquiry is automatically assigned to the appropriate CLB center, allowing CLB employees to filter messages by chat status and center location.  

Tech solution

For the tech stack, we opted for Spring Boot and Angular. Since multiple layers of security were needed, we implemented them using Spring Security. To comply with strict confidentiality protocols the app performs user authentication with an SSO (single Sign-On) where users can only use their ACM/IDM to log in. We also developed an efficient and robust data import process using Spring Batch. Finally, AWS cloud services provided high availability, lowered infrastructure costs, and sped up platform development.

Business impact

1. Student engagement

The solution provided students with a user-friendly interface, making CLB more approachable and encouraging them to communicate with the client

2. One-stop shop

CLB services are now integrated into a single platform, providing students with easy access to a lot of necessary resources and support

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